Latest Version: 06/01/2026
Victoria Hotel is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data and your rights under GDPR and Irish law.
1. Legal Basis for Processing
In compliance with the General Data Protection Regulation (GDPR) and the ePrivacy Regulations (SI 336/2011), Victoria Hotel processes your personal data only when:
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You have given explicit consent, for example to receive marketing communications; or
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Processing is necessary to perform a contract, such as a booking or payment; or
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Processing is necessary for legitimate interests, such as improving our services, preventing fraud, or internal administration, where such interests are not overridden by your rights; or
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Processing is required to comply with a legal obligation.
2. Consent for Marketing Communications
We only send marketing emails, offers, and newsletters if we have your freely given, informed, and unambiguous consent, usually via an unticked checkbox on our website or booking form.
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You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
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All marketing communications include an easy-to-use unsubscribe option.
3. Purposes of Data Collection
We collect and process personal data to:
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Manage and fulfill bookings, orders, and enquiries.
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Provide information about our services, offers, and promotions (where consent is given).
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Process payments and administer accounts.
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Improve our services, website, and customer experience.
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Conduct surveys, competitions, or research (where consent is given).
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Meet legal or regulatory obligations.
4. Personal Data We Collect
Personal data we may collect includes:
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Contact details: name, email, phone, address.
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Booking and payment information: dates, preferences, payment details.
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Website usage data: IP address, device, browser, pages visited, cookies.
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Optional marketing preferences: newsletter subscriptions, promotions.
Data may be collected directly from you, automatically via our website, or from trusted third parties, such as travel partners or credit reference agencies.
5. Disclosure to Third Parties
We may share your data with:
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Service providers and subcontractors (e.g., payment processors, booking platforms, IT providers).
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Regulatory authorities or government bodies, where legally required.
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Third parties for bookings or travel services, if applicable.
Transfers outside the EEA are only made where appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
6. Data Security
We implement technical and organizational measures to protect personal data from unauthorized access, loss, or misuse, including SSL encryption, secure storage, and restricted access.
7. Data Retention
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Personal data is kept only as long as necessary for the purposes collected.
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Marketing data is retained until you withdraw consent or for up to 12 months after your last interaction, whichever applies.
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Inactive or withdrawn-consent data is periodically deleted or anonymized.
8. Your Rights
You have the right to:
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Access your personal data.
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Rectify inaccurate or incomplete data.
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Erase your data where applicable.
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Restrict processing in certain circumstances.
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Data portability – receive your data in a structured, machine-readable format.
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Object to processing for legitimate interests or marketing.
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Withdraw consent at any time.
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Lodge a complaint with the Data Protection Commission (www.dataprotection.ie).
Requests are free of charge unless they are manifestly unfounded or excessive. We respond within one month, extendable by two months if necessary.
Requests can be submitted to: Email: info@victoriahotelgalway.com
9. Cookies
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Essential cookies are required for website functionality.
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Non-essential cookies are only used after you provide explicit consent via our cookie mechanism.
10. Children
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The website and services are not intended for children under 16.
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We do not knowingly collect or process personal data from users under 16.
11. Complaints
If you have a concern about how your data is processed – Contact Victoria Hotel at info@victoriahotelgalway.com
